Travelers have many options when it comes to choosing a hotel, so why should guests stay at your hotel? While this may seem like a common question, many hotel managers are reluctant to answer it.
General generic answer: “You should stay in our hotel because our staff is great, and our rooms are clean.”
While there is nothing wrong with this answer, it will not set your hotel apart. All hotels claim to have great staff and clean rooms. Have you ever heard of a hotel manager describing their staff as rude or their houses as dirty – probably not. Instead of giving a generic answer that fails to impress, determine what makes your hotel better and what makes your hotel stand out.
Good answer: “Our hotel staff is great. We will make sure all our guests are taken care of. If you have any needs, let us know and we will take care of them. Anyone on duty there is always ready to help you. Also, our rooms are very clean and expressway.” We have a great position right in front. “
The best answer is the details and the details make a difference. Details Customers will choose your hotel in another one down the street. It is your job to discover what that is and to bring it about. From now on, instead of giving simple answers, think deeply about the strength of your hotel and provide details.
Here are some questions to help you think about how your hotel might stand:
– Is your property conveniently located near an attraction or highway?
– Do you have a great pool area?
– Is your mattress new and comfortable?
– Do you send great testing or wide continental breakfasts?
– Do you have a great towel or bed?
– Is your hotel soap and facilities spa quality?
If you can answer ‘yes’ to any one of these questions, be sure to notify your guest. Give potential guests Details This will make them choose your hotel. Include these details on your website and make sure that your staff reinforces their description when they ask about your property. Hopefully with some careful thought and consideration you will make your hotel stand out from the competition, and you will book more rooms – just as it should be with your hotel presentation.